Webhelp SAS, the France-based provider of outsourced customer relationship management services, and a portfolio company of Charterhouse Capital Partners LLP, the UK-based private equity firm, has acquired Fiduciaire De Distribution Internationale, the France-based payment institution specialized in the management of clients’ financial relations, from Parquest Capital, the France-based fund of Parcom Capital Management B.V., the Netherlands-based private equity firm, for an undisclosed consideration. The deal is estimated to be valued at EUR 32m.

Under the terms, Dominique Chatelin, the President and CEO of FDI along with the management team have also invested alongside Webhelp. The acquisition is in line with Webhelp’s strategy to further diversify its range of services and thereby build on its current positive growth and financial performance. This acquisition will enable Webhelp to strengthen its BPO activities and thereby extend its market position and offering in Europe and North America. This transaction will combine Webhelp’s power with FDI’s expertise in international payment services, which will give a greater international influence to Webhelp.

FDI’s head office will remain in Chambery with the existing management teams in place. This acquisition will create a new Webhelp Payment Services unit, which will include all FDI employees and will be led by FDI’s Chairman Dominique Chatelin. FDI generated annual revenues of EUR 20m and has 150 employees. Earlier in October 2003, Parquest Capital had acquired FDI for a consideration of EUR 50m.

Source Links:
Webhelp SAS press release, 09 September 2014
Fiduciaire De Distribution Internationale press release, 09 September 2014

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